Textedly reviews: 4.6 on G2, 2.8 on Trustpilot.
Textedly's two biggest review sites tell two different stories. Here is what 3,794 public reviews say, read on October 9, 2026, and how VoiceDrop charges 1.45¢ to 2.22¢ a text instead.
G2, from 1,448 reviews
Trustpilot, from 2,346 reviews
G2 reviews tagged "Expensive", the top complaint
Trustpilot reviews in the last 12 months
Why Textedly's two scores are so far apart
On G2, Textedly averages 4.6 out of 5 from 1,448 reviews, and 95% of them give 4 or 5 stars. G2 shows where each review came from: 9 of the 10 reviews it listed first on October 9, 2026 were marked incentivized and came from Textedly's own review invitations.
On Trustpilot, Textedly scores 2.8 out of 5 from 2,346 reviews. Most of them are older 5-star reviews (90% of the total), but Trustpilot's score counts recent reviews more, and only 25 arrived in the last 12 months. Trustpilot also notes that Textedly has not asked customers for reviews recently and has not replied to negative ones.
What G2 reviewers mention most about Textedly
| Mentioned | Reviews | Praise or complaint |
|---|---|---|
| Customer support | 336 | Praise |
| Ease of use | 323 | Praise |
| Helpful | 257 | Praise |
| Communication | 141 | Praise |
| Text messaging | 134 | Praise |
| Expensive | 93 | Complaint |
| Missing features | 79 | Complaint |
| SMS issues | 58 | Complaint |
| Learning curve | 57 | Complaint |
| Limited texting features | 52 | Complaint |
G2's own pros and cons tags, generated from Textedly's 1,448 reviews, read on g2.com on October 9, 2026.
What users like about Textedly
- Customer support is the most praised thing on G2, tagged in 336 reviews
- Ease of use comes next, tagged in 323 reviews
- Every plan includes every feature, so you choose only how many texts you send
Common complaints
Price is the top complaint on G2, tagged in 93 reviews. On Textedly's own price list, a text costs 5.80¢ on the $29 plan and stays above 2¢ on every plan below $1,920 a month.
Credits go faster than people expect. 3 of the 10 G2 reviews listed first said long messages or emojis used up their credits sooner than planned, because a long text counts as several messages. The free SMS character counter shows how many messages a text will use before you send it.
Cancelling and billing dominate Textedly's recent Trustpilot reviews. Reviewers from December 2025 to September 2026 describe annual plans they say could only be cancelled 14 days before renewal, refunds that were refused, and charges after they asked to cancel.
A text costs less on VoiceDrop than on Textedly.
| VoiceDrop | Textedly | |
|---|---|---|
| Price per text | 1.45¢ to 2.22¢ | 1.80¢ to 5.80¢ |
| On a plan near $50 a month | 2.22¢ ($45 plan) | 4.90¢ ($49 Bronze) |
| On a plan near $1,000 a month | 1.45¢ ($995 plan) | 2.04¢ ($1,020 Gold) |
Textedly's side read off textedly.com/pricing on October 8, 2026, billed monthly. VoiceDrop's rate falls as the monthly plan grows, from $45 to $995, and carrier fees pass through on top.
On a plan near $50 a month, a text costs 2.22¢ on VoiceDrop and 4.90¢ on Textedly.
VoiceDrop2.22¢- Textedly4.90¢
VoiceDrop: the $45 monthly plan, carrier fees on top. Textedly: Bronze, $49 a month for 1,000 texts, read off textedly.com/pricing on October 8, 2026.
Here is what texting on VoiceDrop looks like.
The verdict
Textedly suits small teams that value hands-on support and want every feature on a small plan. If the price of each text matters, VoiceDrop charges 1.45¢ to 2.22¢: on a plan near $50 a month, 2.22¢ against Textedly's 4.90¢.
VoiceDrop puts your list, your replies and your opt-outs in one account, adds calling from the browser and personal voice messages to the same login, and rolls unused balance over for 90 days. See the full Textedly pricing breakdown, how a mass texting service works on VoiceDrop, or compare SlickText pricing.
People ask these questions about Textedly reviews.
Pay 1.45¢ to 2.22¢ a text, from the first one.
Every reply in one inbox, opt-outs handled across your campaigns, and unused balance that rolls over for 90 days.