Can a credit union send ringless voicemails to its members?

Yes, to members who agreed to hear from the credit union. A ringless voicemail goes straight to the voicemail inbox without ringing the phone, and VoiceDrop sends it in your voice with each member's name in it. Read are ringless voicemails legal for the rules that apply.

What is the best way for a credit union to send loan payment reminders?

Send a short ringless voicemail with the member's name and the number to call, then follow with a text that links to your payment page. Merge the payment date from your file into the script, and send during each member's local hours.

What can a credit union say in a member voicemail?

Keep it short and general: the member's first name, who is calling, one reason such as a payment coming due or a branch closing, and a number to call. Leave account numbers, balances and card details out of the recording, and let the member call you to talk about them.

Can a credit union send a text and a voicemail from the same account?

Yes. VoiceDrop sends ringless voicemails and two-way texts. Texting starts with its own signup and carrier registration, done in the dashboard, and member replies land in one shared inbox your team can answer.

Do ringless voicemails reach members who only have a landline?

No. Ringless voicemail reaches mobile and VoIP numbers that can receive voicemail. VoiceDrop checks every list when you upload it and skips landlines, so those members need another channel.

How does a credit union handle members who opt out?

Your Do-Not-Call list is skipped on every send. Add numbers by hand, by file or by API, turn on a national Do Not Call check for a campaign, and export your opt-out history whenever you need it.

How does VoiceDrop protect member data?

VoiceDrop is SOC 2 Type II compliant, so an independent audit covers its security, availability and confidentiality. Your contact data and voice recordings are encrypted in transit and at rest.

For Credit Unions

Ringless voicemail reaches thousands of credit union members in your own voice

The best way for a credit union to reach thousands of members by voicemail and text is to send a short ringless voicemail in the credit union's own voice, then follow with a text. The voicemail lands without ringing the phone, each member hears their own name, and calls and replies come back to your team.

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Phone never rang

Says Priya’s name

Waits in voicemail

A sample payment reminder, as the member sees it.

Credit unions can use voicemail and text for five kinds of member messages.

Each one is a short message to members who agreed to hear from you, with a number to call back.

Loan payment reminders. Remind a member that a car loan, credit card or personal loan payment is coming due, with their name and the number to call. Follow with a text that carries your payment link.
Fraud alert callbacks. Ask a member to call your fraud line about activity on their card. Leave the amount and the account details out, so the voicemail only asks them to call.
Branch closures. Tell members when a branch closes for a holiday, a storm or a remodel, and which branch to use instead.
Rate changes. Let members know that savings, certificate or loan rates have changed, and who to call or where to see the new rates.
Membership drives. Invite people who asked to hear about joining, such as staff at a partner employer, to an open house or a sign-up day, with the date and a number to call.

Lenders that sell business loans use the same tools, as described on the business lenders page, and the financial businesses guide covers client outreach for other financial firms.

Real screens

Here is what a member campaign looks like inside VoiceDrop.

VoiceDrop's script box with a first name field, and a Listen button that plays the voicemail before it sends — Write it once, hear it firstType the message, drop in each contact's first name, and listen to it before anything goes out.

VoiceDrop campaign settings: area code matching, sending days and hours, a cap per hour and a Do Not Call check — Send when people listenPick the days and hours, match your number to their area code, and cap how many go out each hour.

VoiceDrop's phone validation: a list sorted into mobile, VoIP or landline, and invalid numbers, with the invalid ones skipped. Sample counts. — Bad numbers skippedBefore you send, the list is sorted into mobile, landline and invalid numbers, and invalid ones are skipped.

VoiceDrop gives a credit union the tools a member campaign needs.

Every message goes out in your own voice.

Clone a voice from a 20 to 90 second recording, or pick one of 37 ready-made voices.

Each member hears their own name.

Merge any column from your file into the script, like a first name, a branch or a payment date.

You send from your own numbers.

Numbers you own are confirmed with a code, and you can rotate several on one campaign.

Messages go out in each member's local hours.

Pick the days and hours, from 7 AM to 11 PM, and VoiceDrop matches each member's time zone.

Bad numbers are skipped before you send.

Every list is checked on upload and landlines are skipped. Send 100 or 1,000,000, with no daily cap.

You see what happened on every number.

Results come in plain words, delivered voicemails can be played back for 30 days, and results export to a spreadsheet.

Calls and text replies come straight back to your team.

Members call back when they are ready, and you see which message they heard.

A ringless voicemail does not ring the phone, so nobody is pulled out of their day. When a member wants to talk, they call the number in the message. Calls to your VoiceDrop numbers forward to your team and are logged with the campaign each caller heard.

Callbacks forward to a verified number, such as your member service line
Each call is logged with the campaign the caller heard
Temporary failures are retried for you, so one failed attempt does not end the send

Members can reply by text, and your team answers from one shared inbox.

Follow a voicemail with a text that carries your payment link or a branch address. Members text back, your team answers in the same thread, and filters show who still needs a reply. Texting starts with its own signup and a short carrier registration form in the dashboard.

Bulk texts with each member's name in them
Opt-outs and duplicate-send protection on every text
Team assignments, so every reply has an owner

A two-way text conversation in VoiceDrop booking a call for 3 PM. Sample conversation.

VoiceDrop is made for messages to your own members, who agreed to hear from you. Your Do-Not-Call list is skipped on every send, and you can add numbers by hand, by file or by API. A national Do Not Call check is one switch on each campaign, and you can export your opt-out history whenever you need it.

You pick the days and hours, from 7 AM to 11 PM, and VoiceDrop matches each member's own time zone. Before your first send, read are ringless voicemails legal and the TCPA guide. VoiceDrop is SOC 2 Type II compliant, and your contact data and voice recordings are encrypted in transit and at rest.

Questions

Here are answers to 7 questions credit unions ask.

Can a credit union send ringless voicemails to its members?
Yes, to members who agreed to hear from the credit union. A ringless voicemail goes straight to the voicemail inbox without ringing the phone, and VoiceDrop sends it in your voice with each member's name in it. Read are ringless voicemails legal for the rules that apply.
What is the best way for a credit union to send loan payment reminders?
Send a short ringless voicemail with the member's name and the number to call, then follow with a text that links to your payment page. Merge the payment date from your file into the script, and send during each member's local hours.
What can a credit union say in a member voicemail?
Keep it short and general: the member's first name, who is calling, one reason such as a payment coming due or a branch closing, and a number to call. Leave account numbers, balances and card details out of the recording, and let the member call you to talk about them.
Can a credit union send a text and a voicemail from the same account?
Yes. VoiceDrop sends ringless voicemails and two-way texts. Texting starts with its own signup and carrier registration, done in the dashboard, and member replies land in one shared inbox your team can answer.
Do ringless voicemails reach members who only have a landline?
No. Ringless voicemail reaches mobile and VoIP numbers that can receive voicemail. VoiceDrop checks every list when you upload it and skips landlines, so those members need another channel.
How does a credit union handle members who opt out?
Your Do-Not-Call list is skipped on every send. Add numbers by hand, by file or by API, turn on a national Do Not Call check for a campaign, and export your opt-out history whenever you need it.
How does VoiceDrop protect member data?
VoiceDrop is SOC 2 Type II compliant, so an independent audit covers its security, availability and confidentiality. Your contact data and voice recordings are encrypted in transit and at rest.

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