Healthcare Outreach, Simplified & Secure

The Health Insurance Portability and Accountability Act (HIPAA) is a federal law that protects sensitive patient health information from disclosure without the patient's consent or knowledge. For marketing and outreach teams, this means strict limits on what can be said in a voicemail or text message.

VoiceDrop is designed with enterprise-grade security (SOC 2 Type II) to protect your account data. However, VoiceDrop is a communication conduit, not a medical record system. Compliance relies on how you use the platform. We provide the security; you provide the strategy.

Since VoiceDrop is an outreach tool and not an Electronic Health Record (EHR), the safest way to maintain compliance is to ensure no Protected Health Information (PHI) is ever uploaded or spoken in your campaigns.

1. The "Generic Notification" Rule. Never include specific medical details (conditions, test results, treatment plans) in a ringless voicemail. Instead, use generic messages that prompt the patient to verify their identity on a secure channel. Unsafe: "Hi Sarah, your dermatology test results from Tuesday are ready." Safe: "Hello, this is a message from Dr. Smith's office for Sarah. We have an update regarding your recent visit. Please call our secure line at 555-0199 to speak with us."

2. The Minimum Necessary Standard. Only upload the data strictly required to send the message. VoiceDrop Solution: Our platform lets you upload contact lists with only phone numbers and first names. You do not need to (and should not) upload medical record numbers, diagnoses, or insurance details to our system.

3. Secure the Callback. The goal of a VoiceDrop campaign in healthcare should be to direct traffic. Use the voicemail to direct the patient to a HIPAA-compliant environment, such as your patient portal or a verified phone call, where PHI can be discussed safely.

While we do not access or manage patient health records, our platform is built on a fortress of security that supports your data privacy obligations.

SOC 2 Type II Certified. We have achieved SOC 2 Type II certification, the gold standard for SaaS security. This means our infrastructure, encryption, and data access policies have been rigorously audited to ensure the highest level of protection for your account activity.

Role-Based Access Control (RBAC). Limit who in your organization can see campaign logs. Use our Teams feature to ensure that only authorized staff members can launch campaigns or view delivery reports, minimizing the risk of internal data exposure.

End-to-End Data Encryption. All data transmitted to and from VoiceDrop is encrypted using TLS 1.2+ protocols, and data at rest is secured with AES-256 encryption. This ensures that your contact lists (names and phone numbers) remain unreadable to unauthorized parties.

Comprehensive Audit Logs. Maintain a clear trail of communication. Our system logs every login, campaign creation, and message delivery. If you ever need to conduct an internal audit of patient outreach, you have a timestamped, immutable record of exactly when a message was sent.