Customer service today is more than solving problems, it’s all about experiences. Zendesk makes it easy to manage support conversations, track issues, and keep customers happy. But when it comes to post-resolution follow-ups, traditional emails often get ignored or buried. That’s where VoiceDrop steps in.
By adding personalized, ringless voice messages to your Zendesk workflow, you can follow up in a way that feels more human, and actually gets noticed
Let’s dive into how this combo can quietly revolutionize your support and sales strategy.
Zendesk: Your Frontline for Customer Conversations
Zendesk has earned its reputation as one of the most powerful customer support platforms out there. Whether it’s managing helpdesk tickets, live chats, knowledge bases, or automation rules, it offers a unified place to keep conversations organized and timely.
For support teams, Zendesk simplifies the chaos. It lets you:
- Track every customer issue from start to resolution
- Route tickets to the right team or agent
- Automate common responses
- Analyze team performance
- Provide support across multiple channels (email, chat, social)
But while Zendesk excels at reactive support — responding to customer needs — most of the interaction ends once the ticket is resolved.
And that’s a missed opportunity.
What About Follow-Up Fatigue?
The reality is: most post-ticket communication happens over email. And customers are overwhelmed with emails.
Even when you do follow up, messages often go unopened, or worse, ignored. It’s not because people don’t care, it’s because inboxes are crowded, and the deliverability sometimes is a hit-or-miss.
This is where VoiceDrop makes a quiet entrance.
So, What Exactly Is VoiceDrop, and What Can It Do?
VoiceDrop is an AI-powered ringless voicemail platform that allows you to send pre-recorded (or AI-generated) voice messages directly to a contact’s voicemail inbox—without ringing their phone.
It doesn’t interrupt. It doesn’t feel robotic. And it definitely doesn’t get lost in an inbox.
Instead, it lands as a warm, human-sounding message that feels like it came directly from someone on your team.
Think of VoiceDrop as a way to:
- Send personalized voicemails to customers at scale
- Automate follow-ups after a Zendesk ticket is closed
- Reconnect with users who haven’t responded to email
- Humanize proactive support and post-sale engagement
And thanks to AI voice cloning, you don’t even need to record messages manually. Your team can create a natural-sounding voice that stays consistent across campaigns.
How It Adds a Voice-Driven Layer to Your Support Workflow
Let’s say, a customer has an issue with your product. Your team helps them resolve it using Zendesk. A day later, instead of sending a dry “Just checking in” email, the customer receives a short voicemail like:
“Hey Sarah, it’s Jamie from the support team. Just wanted to make sure everything’s working smoothly after our chat yesterday. No need to call back, we’re here if anything else comes up.”
Super personalized and simple.
Seamlessly Weaving VoiceDrop Into Zendesk Workflows
One of the best parts? You don’t need to overhaul your Zendesk system to use VoiceDrop.
Here’s how it works in practice:
1. Use Zendesk Triggers or Automations to Define the Right Moment
Start by identifying the ideal moments in the customer journey to drop in a voicemail. These could include:
- A ticket being marked as “Solved”
- A certain tag being added (e.g., “churn-risk,” “VIP,” “upsell-opportunity”)
- A ticket sitting idle for X number of days
- A customer completing onboarding or a key milestone
Zendesk’s Triggers and Automations allow you to take action based on these events. Once you’ve defined your event, you can use Zendesk’s webhook functionality to connect it to VoiceDrop.
2. Set Up a Webhook to VoiceDrop
VoiceDrop can accept inbound data from Zendesk via webhook. Here’s a simplified flow:
- In Zendesk Admin Center, go to Apps and Integrations > Webhooks
- Create a new webhook with the POST method
- Use the VoiceDrop endpoint provided in your account
- Map necessary fields such as customer name, phone number, and any personalized data (like ticket ID, agent name, etc.)
Once this webhook is created, you can attach it to a Trigger or Automation rule that fires when the conditions are met.
For example: When ticket status is changed to “Solved” AND the tag “followup-eligible” is present, fire webhook to VoiceDrop with custom voicemail content.
3. Craft Personalized, Scalable Voicemail Scripts
Here’s where the magic happens.
You don’t need to record dozens of voice messages. With VoiceDrop’s AI voice cloning, you can create a natural-sounding voice that feels like a real person on your team. Then, write a short voicemail script and personalize it using merge fields.
Example message:
“Hi {{first_name}}, it’s Alex from [Your Company]. I just saw that your support ticket was resolved, so I wanted to make sure everything’s working well. If you have any questions, don’t hesitate to reach out. Have a great day!”
This message can be dynamically personalized for hundreds (or thousands) of customers, without requiring extra effort.
4. Schedule or Throttle for Natural Timing
To avoid overwhelming your customers (or your team), you can schedule voice drops to go out:
- A few hours after the ticket is closed
- The next morning (for more natural listening windows)
- Only on weekdays during business hours
You can also throttle volume so you’re not sending 500 voicemails at once, which helps keep things feeling personal and manageable.
5. Track Delivery and Listen Metrics in VoiceDrop
Once your voice messages go out, VoiceDrop tracks key performance metrics such as:
- Delivery success rate
- Voicemail listen rate
- Callbacks or replies triggered
- Follow-up actions (e.g., new tickets opened)
This data helps you refine future workflows. For example, if customers who receive post-ticket voice messages are 3x more likely to respond, you can make voice follow-ups a standard part of your CX playbook.
Bonus Tips
- Create message variations for different use cases—like onboarding check-ins, NPS survey nudges, or account renewal reminders.
- Use custom fields in Zendesk to segment customers and send the right message to the right person at the right time.
- A/B test voice scripts to find which tone, length, or phrasing performs best.
Turning “Just Following Up” Into Something People Actually Want to Hear
We’ve all seen those robotic email templates:
“Just circling back…”
“Checking in on your issue…”
“Hope you’re well…”
They’re so forgettable.
Voice messages cut through that noise. They:
- Deliver tone, warmth, and clarity that email can’t
- Feel more direct and personal, like a real human cares
- Create higher engagement, especially when users feel ignored elsewhere
You’d be surprised how many customers call back just because they appreciated hearing a human voice.
Human Support, At Scale – Yes, It’s Possible!
Now, you might be thinking: “But we can’t record individual voicemails for every customer.”
Well, you don’t have to.
With VoiceDrop’s AI cloning feature, you can create a voice profile for your team (or even your CEO) that sounds just like them. Then, type out the message, personalize variables like first name or ticket topic, and the system handles the rest.
The result? High-touch engagement, without high effort.
Reimagining Customer Experience with a Voice-First Twist
Support is no longer just about resolving problems, it’s about creating emotional touchpoints. A quick voice message can:
- Nudge customers to complete onboarding
- Re-engage churn risks with a gentle reminder
- Say thank you after a positive review
- Introduce new features or product updates
- Upsell customers who are ready for more
All while maintaining a personal, human tone that feels way less salesy than another upsell email.
From Inbox Clutter to Instant Impact
Ringless voice messages have up to a 96% listen rate.
Most follow-up emails get ignored, not because customers don’t care, but because inboxes are overflowing. With 100+ emails a day competing for attention, even thoughtful messages can get lost in the noise.
VoiceDrop helps you skip the inbox entirely and land directly in the customer’s voicemail box, without their phone ringing.
Why it works:
- Unexpected, but welcome – A short voicemail stands out simply because it’s rare.
- Feels personal – Even at scale, a human voice builds more trust than plain text.
- No spam filters – Your message goes exactly where it’s meant to go.
- People actually listen – VoiceDrop voicemails see up to a 96% listen rate, far outperforming email opens.
Instead of hoping your email gets opened, you can be sure your message is heard—word for word, tone and all.
That’s how you turn passive follow-ups into actual engagement.
Zendesk + VoiceDrop is more than just a tech stack
Using the word “tech stack” is not enough to describe how powerful Zendesk+VoiceDrop are together, this combo is a strategy shift.
Bringing voice into your customer experience doesn’t mean more work—it just means showing up in a way that feels personal and thoughtful, even when it’s automated behind the scenes.
Whether you’re checking in after a support ticket, nudging someone back after they’ve gone quiet, or just adding a friendly touchpoint—they’re way more likely to listen to your voice than open another email.
If you’re curious to see how it fits into your flow, you can try VoiceDrop for free for 7 days. Just a simple way to make your outreach feel a little more human.
