Bring a new level of efficiency and personalization to customer communication. Keeping transforms Gmail into a help desk, organizing and centralizing customer service so that teams can manage inquiries from a single, familiar platform. This setup simplifies workflows, making customer support faster and more organized.
Meanwhile, VoiceDrop enhances the customer experience by allowing businesses to send personalized voicemails directly to clients. By connecting both tools through Zapier, you can fully automate responses and synchronize communication between platforms, creating a seamless and efficient process for staying connected with customers
How to Integrate VoiceDrop with Keeping Using Zapier
- Sign up for VoiceDrop (Sign up now)
- Subscribe to Zapier.
- Link VoiceDrop and Keeping
- Create a Zap.
- Set up a Keeping trigger (e.g., an action in Keeping that sends a Ringless Voicemail with VoiceDrop).
- Launch targeted ringless voicemail campaigns.
How you can use VoiceDrop with Keeping:
Welcome New Customer:
A friendly introduction to Keeping’s key features and support resources to get you started on the right foot.
- Trigger: A new customer account is created in Keeping.
- Action: VoiceDrop sends a welcome voicemail introducing the service, highlighting key features, and providing contact information for customer support.
Follow-Up on Support Requests:
After we’ve resolved your support ticket, I’ll follow up to say thanks and invite your feedback on the experience.
- Trigger: A customer support ticket is resolved in Keeping.
- Action: Automatically send a voicemail via VoiceDrop, thanking the customer for reaching out and inviting them to provide feedback.
Unresolved Support Reminder:
If your open support ticket is taking a little longer than expected, I’ll reach out to reassure you that we’re still working diligently to address your needs.
- Trigger: A support ticket remains open or unresolved for a certain period in Keeping.
- Action: VoiceDrop sends a voicemail reminder, reassuring the customer their request is being reviewed.
Customer Satisfaction Check-In:
Following any support interaction or issue resolution, I’ll give you a call to get your feedback and make sure there’s nothing else I can assist with.
- Trigger: A customer completes a support interaction or issue resolution in Keeping.
- Action: VoiceDrop sends a follow-up voicemail asking for feedback and encouraging further questions.
New Feature Announcement:
I’ll highlight the latest enhancements we’ve made to Keeping, and share how you can start taking advantage of them right away.
- Trigger: A new feature or update is introduced in Keeping.
- Action: Send an automated voicemail through VoiceDrop, informing customers about the feature and its benefits.
Subscription Renewal Reminder:
As your Keeping subscription renewal approaches, I’ll provide all the details you need to seamlessly continue your service with no interruptions.
- Trigger: A customer’s subscription or service agreement is nearing its renewal date in Keeping.
- Action: VoiceDrop sends a reminder voicemail, providing renewal details and encouraging subscription continuation.
Low Balance Notification:
If I notice your Keeping account balance is running low, I’ll give you a friendly heads up to top it up and keep using the service uninterrupted.
- Trigger: Customer’s account balance or prepaid support credits reach a low threshold in Keeping.
- Action: VoiceDrop sends a reminder voicemail, encouraging a top-up for uninterrupted service.
Holiday/Seasonal Offers:
When we have exciting seasonal promotions or special offers, I’ll reach out via voicemail to give you all the details.
- Trigger: Holiday season or special promotional event begins in Keeping.
- Action: VoiceDrop launches a voicemail campaign, informing customers of exclusive holiday offers.
Account Reactivation:
If your Keeping account has been inactive for a while, I’ll invite you to come back and rediscover all the great new features we’ve added.
- Trigger: Customer account is inactive or hasn’t engaged with Keeping services for a certain period.
- Action: VoiceDrop sends a voicemail inviting them to revisit their account, highlighting new features or reactivation incentives.
Fraud Alert or Unusual Activity:
For your protection, I’ll urgently reach out if our systems detect any suspicious activity on your Keeping account, and guide you through verifying the details.
- Trigger: Unusual activity or potential fraud alert is detected in the customer’s account within Keeping.
- Action: VoiceDrop sends an urgent voicemail, prompting the customer to confirm or review the activity.
End-of-Year Review Invitation:
As the year comes to a close, I’ll proactively invite you to schedule a quick review call with me. That way, we can ensure your Keeping account is optimized for the year ahead.
- Trigger: End of the calendar or fiscal year.
- Action: VoiceDrop sends a voicemail inviting customers to schedule a review of their usage or support needs, helping them plan for the upcoming year.
Benefits Keeping Offers:
Enhanced Customer Support Management
- Organize and track support tickets to ensure no customer inquiry is overlooked.
- Deliver faster, more personalized responses.
Real-Time Collaboration
- Allow team members to collaborate on tickets for quicker issue resolution.
- Leverage collective expertise, even when working remotely.
Seamless Email Integration
- Manage support requests directly from your email inbox.
- Track conversations without leaving your preferred platform.
Automated Ticket Assignment
- Automatically route inquiries to the right team members using predefined rules.
- Improve response times and streamline workflows.
Efficient Response Tracking
- Monitor ticket statuses (pending, in progress, resolved) in real-time.
- Prioritize tasks more effectively.
Customer Satisfaction Tracking
- Collect customer feedback after interactions.
- Gauge satisfaction levels and identify areas for improvement.
Reporting and Analytics
- Access detailed reports on trends, ticket volume, response times, and resolution rates.
- Use data insights to enhance team performance.
Improved Team Accountability
- Track individual agent performance metrics.
- Highlight productivity and identify development areas.
Customizable Workflow
- Tailor workflows with custom statuses, tags, and priority settings.
- Adapt Keeping to meet your team’s unique needs.
Response Templates
- Save time with pre-written responses for common inquiries.
- Maintain consistency in communication.
Customer Contextual Insights
- View the complete history of interactions with each customer.
- Provide better, informed support.
Mobile Accessibility
- Manage tickets on the go using mobile-friendly access.
- Stay responsive even when away from the desk.
Scalability
- Scale Keeping to accommodate a growing team and increasing ticket volume.
- Maintain efficiency as your business expands.
Easy Team Onboarding
- Simple setup and a user-friendly interface make onboarding new team members seamless.
Cost-Effective Solution
- Affordable pricing makes Keeping accessible for businesses of all sizes.
Maximize Productivity
Enhanced Customer Retention
- Streamlined support processes and accurate responses build loyalty and reduce churn.
- Consolidate all customer communications in one place.
- Eliminate miscommunication and ensure every inquiry is addressed.
Don’t miss the opportunity to have all the benefits that VoiceDrop features along with Keeping , Start your free trial or book a demo today!
